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Half of investors to refuse advice post RDR

The new measures are supposed to be in the interests of consumers, but many fear they'll be worse off if they go it alone.

By Mark Smith, Senior Reporter Follow
Monday July 30, 2012


Fee-based charging structures will reduce the number of investors getting professional financial advice, new research from Deloitte suggests.

 The latest survey of more than 2,000 people by YouGov on behalf of the business advisory firm shows that more than half – 54 per cent – of consumers would refuse financial advice if they were charged a fee while 47 per cent said they would see an adviser less frequently if they were charged between £400 and £600. 

More worrying still is that 84 per cent of people are unaware that they will have to pay a fee for advice when RDR is implemented.

The Retail Distribution Review (RDR) is aimed at getting a better deal for consumers by putting a stop to practises which appear to put the interests of fund managers and intermediaries – rather than the investor’s – first.

Rule changes mean that advisers will no longer be able to receive payment from asset managers for recommending their products and instead must have a more transparent, up-front structure.

However, far from helping consumers, Andrew Power, lead RDR partner at Deloitte, says that the measures are likely to mean that fewer investors get proper help with their investment decisions.

“Financial advisers will be required to charge their customers a fee for advice rather than being paid by commission,” he said. “Deloitte’s research indicates that many consumers, particularly in the mass market, are unwilling to pay such fees.”

“As a result, the advice gap – the shortfall between the amount of advice required and that provided – is likely to increase as advisers leave the industry or focus on wealthier customers.”

Estimates vary but research from the FSA suggests that 8 per cent of IFAs could leave the industry when the RDR comes into play. This is way off the estimates of Rathbone's chief investment officer Julian Chillingworth, who thinks the figure will be closer to 50 per cent.

It’s not just consumers and their advisers who are going to lose out however; according to Power, the industry as a whole is going to have to commit more resources to making sure investors get the advice they need.

“These changes pose a huge challenge to banks, building societies, insurers and asset managers who will have to find new ways to distribute their products, and advisers who will have to persuade consumers of the benefits of paying for financial advice,” he explained.

Seb Cohen, head of insurance research, added: “Deloitte’s research highlights how consumers generally are unwilling to pay a fee for advice, but the figures vary between channels. Customers of banks and insurers are less likely to pay for advice than the customers of IFAs, and the lower the level of savings a consumer has the more likely they are to reject paying an advice fee.

“This is important because our research also highlighted the low level of savings among consumers. Nearly a third (29 per cent) save nothing each month, nearly a fifth (17 per cent) have no cash savings and almost half (45 per cent) do not save into a pension.”



 
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Geoff Nelder Nov 15th, 2012 at 04:44 PM

In spite of having a lot of investment made through LloydsTSB over the years we have asked them to advise us on a bond and they have refused to advise us. Quoting the RDR they now insist that customers have both savings of at least £100k and an income of at least £100k before they'll offer any advice on investments. This is a shocking way to treat customers.

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Pete156 Jul 31st, 2012 at 09:32 PM

I was happy allowing my Financial Advisor to get a small percentage of my fund purchases, however with the new RDR system and the advice available on-line I'm now implementing a 'go it alone' strategy and transferring my funds to Hargreaves Lansown.

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PeterDee Jul 31st, 2012 at 04:08 PM

Investment advice is not worth the money to anyone with an internet connection and more than half a brain.

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Theo Jul 31st, 2012 at 12:24 AM

I would only pay for advice on complicated matters such as taxation, inheritance and insurance. On simple matters such as UTs, ITs, and the like, all the IFAs I have known do noting more than recommend past best performers, (incredibly, even if they charge performance fees) and there are plenty of websites doing better than that.

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